Frequently Asked Questions

There are various reasons why checkout will not be completed successfully when trying to add credit to your meter. Issues can arise when the payment card details have been entered incorrectly. In relation to the postcode required when inputting the payment method - this should be for the address that the payment card is registered and not necessarily the address of the meter. Insufficient funds will also affect a credit top up.

When checkout is started, a pre-authorisation is made for the top-up amount from your card, which is subsequently charged when the checkout has completed successfully. If checkout does not complete successfully the pre-authorisation is automatically released, but sometimes this can take up to 7 days. Some online banking systems do not show the difference between a debit and a pre-authorisation.