Frequently Asked Questions

There are a variety of factors that stop the supply of electricity to your property.

• Your meter has run out of credit. (If this happens ensure you have activated your emergency credit if available to you),
• You have used all the emergency credit. (If this happens you will need to top up your meter by at least the amount of debt it has accrued to resume the supply of electricity),
• There is an issue with the power supply at the property such as a circuit breaker or fuse. If this is the case, please contact your landlord or agent to arrange for the power to be restored.