Frequently Asked Questions

MeterPay allows online and phone payments to be made for credit top-up. To top up your smart meter online please visit https://www.meterpay.net/ and follow the procedure below:

• Select the ‘Add Credit’ button on the top right-hand corner of the screen,
• Enter the serial number of the meter, (shown on the meter label), and the postcode,
• Check the ‘Meter Point Description’ matches your address and select the amount of credit that you wish to add to the meter,
• Click the ‘Select Credit Amount’ button,
• Confirm you have chosen the correct meter point and credit amount by clicking the ‘Confirm’ button,
• Click the ‘Checkout’ button,
• Enter your ‘e-mail address’,
• Enter your payment ‘Card number’, the expiration date ‘MM/YY’ and ‘CVC’ 3-digit security number on the back of the card, (for AMEX cards, this is the 4-digit number on the front of the card),
• You will be prompted to enter a postcode - please ensure this is the postcode associated with your bank card provider and not necessarily your meter,
• Click the ‘Authorise Card for £XX.XX’ button,
• Make a note of the reference number (this can be entered into ‘Track’ to check the credit transfer status). Credit is transferred to the meter (normally within 5 minutes).

To add credit to your smart meter by phone, please call our automated top up line on 01183 240450 and follow the procedure below:

Before you call the line, please ensure you have your credit/debit card details available.

You will be asked to enter your meters serial number and any numbers in your post code. For example, if your post code is AB1 2CD you will be required to enter ‘1 and 2’.

Once payment is made you will be given a reference number, please keep a copy of this to refer to if needed.